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Verification

Why do I need to provide my bank account details?

We need your bank account information to process payouts and ensure that your rewards are sent to the right place. It's an important step to make sure you receive your earnings smoothly and securely.

Why is it necessary to provide my address?

Providing a valid address is important because it's needed for processing payouts and handling income tax deductions. This ensures that everything is managed correctly and in compliance with regulations.

My documents have expired or the data is not up to date. How can I update my verified documents?

If your documents have expired or need updating, please contact our Support Team. We'll help you through the process of updating your verified documents. Link here:

Contact Support

Who collects my personal data and is it safe?

We take your data security very seriously. Your personal information is encrypted and stored securely, following industry standards to ensure its safety. For detailed information on how we handle your personal data, please check out our Privacy Policy here:

Privacy Policy

Why do you need to collect my personal information?

We collect your personal information to comply with KYC (Know Your Customer) and AML (Anti-Money Laundering) regulations, as well as to meet tax obligations in Latvia.

My country is on the sanctioned list. Can I still play the game?

Unfortunately, if your country is on the sanctioned list, you won't be able to play the game due to legal restrictions.

I received an error while submitting my bank account information. What should I do?

If you encounter an issue while submitting your bank account information, double-check that all details are correct and that you have a stable internet connection. If the problem persists, please contact our Support Team here:

Contact Support

How do I change my bank account information?

To update your bank account information, navigate to Menu > Settings > Account > Bank & Address. From there, you can make the necessary changes to your bank details.How can I update my address information?You can easily update your address by going to Menu > Settings > Account > Bank & Address. Once there, you can edit your address details as needed.

Do I need to pay taxes when I receive money rewards from the game?

Poffi's Factory handles tax obligations for residents in Latvia. However, you are responsible for any taxes that may apply in your own country of residence.